FAQ

What is the turnaround time?

Customs: The turnaround time varies depending on our current workload but is usually at least up to 6 weeks (depending on current workload can be longer or shorter). We are willing to work with your deadlines within reason, just ask us! Please keep in mind if you take a while to purchase your custom listing your turnaround time is subject to change. 

Ready To Ship: This item is already made and will be shipped out to you in 1-3 business days. We don't ship items during the weekend/holidays!

Do you take custom orders?

Yes! Please see our custom order info page for more infomation.

My event is closer than the processing time can I still get in time?

Please email/dm us in this situation and we will be able to accommodate you on a case to case basis depending on the current workload and inventory. You might be asked to pay for an additional rush fee.

Can I make the top shorter/longer or the bottoms shorter/longer/cheekier etc.? 

If an item is made to order and you want a small alteration like listed above absolutely! Just write in the notes when ordering and be specific as possible. Contact us first if you are unsure!

How do I wash my outfit?

All items should be hand washed and lay to dry for best results. If you absolutely must use a washing machine use cold water and wash on delicate and lay to dry. This may or may not damage the fabric over time. Items with embellishments should never be put in the washing machine! If you're unsure, ask us!

If I am local to Houston can I pick up my outfit?

Unfortunately, no. We ship only.

You don't offer my size, do you do custom sizing?

Yes for made to order items. Make sure to have your accurate measurements on hand and contact us. 

If the item doesn't fit can I return it or exchange for another size?

Due to the custom aspect, returns are unfortunately unavailable. Exchanges are available depending on supplies we may be able to help you out but this is not guaranteed. You must request an exchange within 7 days of receiving the item. Exchange requests will not be able after this time. Expect up to the normal turnaround time to receive your exchange. Please refer to our store policies for more info on this.

Do you send tracking numbers?

Yes! You will receive an email with all that information when we ship your item if you paid through the store.

If I order a ready to ship item along with a made to order item how will it be shipped?

If you order a ready to ship and made to order item together, both items will be shipped according the the made to order shipping policy for that specific item.